Privacy Policy

Drops respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit drops.ly, create an account, list items, place bids, complete purchases, use Drops Checkout, contact support, or otherwise use Drops.

By using Drops, you acknowledge that we process personal information as described in this Privacy Policy.

We may collect information you provide directly, information generated through your use of Drops, and information from third parties.

Information you provide may include:

• name;
• email address;
• phone number;
• username;
• password or authentication credentials;
• profile photo or seller logo;
• seller bio;
• social links;
• shipping addresses;
• billing or payout information;
• bank or payout details;
• tax or verification information where required;
• listing photos and descriptions;
• bids, purchases, messages, support requests, and dispute information.

When you use Drops, we may automatically collect:

• IP address;
• device type;
• browser type;
• operating system;
• pages viewed;
• actions taken;
• referral URLs;
• approximate location based on IP address;
• language and currency preferences;
• cookies and similar technologies.

We may use approximate location to suggest country, currency, language, shipping context, or payout options. Users may change these settings where the product allows.

When Drops Checkout is used, payment information is processed by third-party payment providers. Drops may receive limited payment-related information, such as payment status, transaction IDs, last four digits of a card, payment method type, fraud signals, refund status, chargeback status, and payout status.

We do not intentionally store full card numbers on Drops servers.

We use personal information to:

• create and manage accounts;
• operate auctions and bidding;
• process purchases and payments;
• support seller onboarding and payouts;
• share shipping information with sellers when needed to fulfill purchases;
• provide customer support and help desk services;
• send transactional emails;
• prevent fraud, abuse, shill bidding, spam, and prohibited activity;
• enforce our policies;
• improve the product;
• personalize language, country, and currency settings;
• comply with legal, tax, accounting, reporting, and security obligations.

Drops may share certain information between buyers and sellers when needed to complete a transaction.

For example, a seller may receive the buyer's name, selected shipping address, purchase details, and messages related to the purchase. A buyer may see seller profile information, seller name, shipping status, tracking information, and messages related to the purchase.

Users may only use another user's personal information to complete the relevant Drops transaction, provide support, handle shipping, or comply with law. Users may not add another user to marketing lists, contact them for unrelated reasons, sell their information, or misuse their information.

We may share information with trusted service providers that help us operate Drops, including:

• hosting providers;
• database providers;
• payment processors;
• authentication providers;
• email providers;
• analytics providers;
• fraud prevention tools;
• customer support tools;
• shipping and tracking providers;
• legal, accounting, tax, or compliance advisors.

These providers may process information only as needed to provide services to Drops or as required by law.

We may disclose information when we believe it is necessary to:

• comply with law, legal process, or government requests;
• enforce our Terms and policies;
• protect Drops, users, or the public;
• detect or prevent fraud, security incidents, or illegal activity;
• respond to disputes, chargebacks, or claims;
• protect rights, property, and safety.

Drops may use cookies and similar technologies to keep users signed in, remember preferences, understand product usage, improve performance, detect fraud, and support analytics.

Where required by law, we will request consent for certain cookies. Users may control cookies through browser settings, although disabling cookies may affect product functionality.

We retain personal information for as long as needed to provide Drops, maintain accounts, complete transactions, resolve disputes, prevent fraud, comply with legal obligations, enforce agreements, and maintain business records.

Some information may be retained after account closure where required for legal, accounting, tax, fraud prevention, dispute, or platform integrity reasons.

We use reasonable technical and organizational measures to protect personal information. However, no online service can guarantee perfect security. Users are responsible for keeping account credentials secure and notifying us if they believe their account has been compromised.

Drops may be accessed by users in different countries. By using Drops, you understand that your information may be processed in countries other than your country of residence, including the United States.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information.

You may update some account information through your account settings. You may contact us to request help with privacy-related questions.

Drops is not intended for children under 18. We do not knowingly allow minors to create seller accounts, place bids, or complete purchases.

We may update this Privacy Policy from time to time. If changes are material, we may notify users through the service, by email, or by posting an updated version.

Privacy questions can be sent to privacy@drops.ly or support@drops.ly.